Brac has become the only organization in Bangladesh to receive the prestigious Client Protection Certification (CPC) Gold, in recognition of its commitment to ensuring maximum protection for clients.
The certification was recently awarded to Brac’s Microfinance Program by the international organization MicroFinanza Rating (MFR), representing the highest global recognition for excellence in client protection and responsible financial services.
To celebrate this achievement, an event was held at the Brac Centre in Mohakhali, Dhaka, on Thursday, said a press release issued on Thursday.
The event was organized by the non-governmental development organization Brac.
It was shared at the event that the CPC Gold certification is awarded based on compliance with eight international principles.
These include client-centric product design, prevention of over-indebtedness, transparency, responsible pricing, privacy of client data, and mechanisms for complaint resolution.
For the past five decades, Brac’s Microfinance Program has played a pioneering role in advancing financial inclusion in Bangladesh. To date, the program has reached more than 40 million people, 90% of whom are women.
Through its financing initiatives, millions of small entrepreneurs, farmers, and women have achieved economic resilience, bringing positive changes to their lives and livelihoods.
Professor Dr Mohammed Helal Uddin, executive vice chairman of the Microcredit Regulatory Authority (MRA), spoke as the chief guest.
Md Sayed Kutub, additional secretary of the Financial Institutions Division under the Ministry of Finance, Asif Saleh, executive director of Brac, and Arinjoy Dhar, senior director of Brac’s Microfinance Program, also spoke at the event.
This is the second time Brac Microfinance has received this recognition. Brac first achieved the CPC Gold certification in 2016. As the only institution in Bangladesh to earn this distinction, Brac’s recognition marks a proud milestone for the entire microfinance sector of the country.
This achievement ensures that over 14 million clients under Brac’s Microfinance Program continue to receive services that are safe, fair, and dignified. It reaffirms Brac’s position as a global leader in responsible microfinance.
The Gold-level CPC certification stands as an international testament to Brac’s leadership in this field.
